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Frequently Asked Questions

Payment Methods
Shipping Methods
Returns
Gift Certificates
International Orders

Payment Methods:

We accept Paypal payments online. You do not need a Paypal account to pay through Paypal. You may use your Paypal account, VISA or MasterCard. Offline payments in the form of wire transfer, EMT, etc... are available. Please select "off-line payment" and we'll contact you..

Shipping Methods:

On-line standard shipping methods for us are either FedEx Ground or Canada Post. Off-line shipping methods are FedEx Ground, Canada Post, Purolator or UPS for courier shipments. Freight shipments are typically Manitoulin Transport or APEX Motor Express. . If you want us to ship on your account, please select "will pick up" from the shopping cart and provide your shipping details in the order notes.

Most solar panels, extruded aluminum rails, and batteries can not ship by courier. Freight ship charges are calculated off-line after order. Freight ship items have the stock location identified on the product detail page. These items will drop ship from the closest stocking location.

Returns:

Regular stock items are returnable within 30 days. Unless the return is due to our error, all returns are subject to a 25% restock fee and must be arranged with us prior to shipment. Ship costs are not refundable.

Gift Certificates:

You may purchase gift certificates for anyone you choose. They are a great gift idea for that hard to buy for person and never expire.

International Orders:

We will ship courier items to the continental USA. We will not ship freight to the USA. The customer is responsible for any and all duties and taxes which may be levied by their State.

 

 

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